FAQ

WHAT SERVICES ARE PROPOSED BY BOUTIQUE CITROËN RACING?

The boutique Citroën Racing sells Citroën Racing customer competition cars as well as their parts. Boutique Citroën Racing is also the official retailer for Citroën Racing merchandising. You can order products directly on our website and have them delivered to you in 3 to 5 days, depending on your location. You can also choose to withdraw them in our office in Gonesse.

WHAT DO I DO IF THE PRODUCT I WANT IS OUT OF STOCK?

If you want to order a product which is no longer in stock, you can always add it to your favourites so that it is memorized and you can find it easily when it becomes available again. New supplies come in regularly to keep your wait time to a minimum.

WHAT DELIVERY METHODS ARE OFFERED?

Boutique Citroën Racing offers three delivery methods :

- Standard

- Urgent : You can choose this delivery in order to speed up parcel treatment by the carrier

- Store pick-up : You can choose to pick up your order in our office in Gonesse, 2 rue Gay Lussac (France)

WHAT PAYMENT METHODS ARE ACCEPTED ON THE WEBSITE?

You can pay by credit card, Visa et Mastercard on the website. The payment is completely secure and we never obtain your bank account details which remain encrypted and protected during the entire process thanks to the SSL format used.

You can also choose to pay through wire transfer. After selecting this payment method, we will provide you our banking information as well as tips on how to complete the process. You order will be processed after we receive payment.

HOW CAN I CHANGE MY PASSWORD?

To change your password :

- If you have logged in to the website, go to section My account / My log in information. Please type your current password in the "Password" field and type your new in the field "New password Optional". Click on "Save" to finish the procedure.

- If you are unable to log in to the site, click on "forgot password" on the log in page. The procedure will be sent to the e-mail address that you gave when creating your account.

HOW CAN I CHANGE MY PERSONAL INFORMATION?

You can change your personal information such as e-mail in "My Profile" section.

You can modify or add new shipping adresses in the "My adresses" section

HOW CAN I UNSUBSCRIBE FROM THE NEWSLETTER?

When you receive a newsletter, you can click on a link at the bottom of the page to unsubscribe at any time.

You can also unsubscribe by logging into your account, go to the "My profile" section, and uncheck the "Receive newsletter" box then save

HOW DO I CONTACT CUSTOMER SERVICE?

You can contact our customer service by phone, mail or e-mail. For further information, go to 'Contact us" page.

HOW DO I USE MY COUPON?

To use your promotional code, simply choose your products, add them to your shopping basket, and follow the different steps of the order procedure. Before payment, a page will show you all the products in your basket. You will be given the possibility to enter your promotional code. After validation of this code, the reduction will be calculated automatically and the total sum of your shopping basket (excluding delivery costs) will be updated.

WHAT ARE COOKIES AND HOW DO I DELETE THEM IF I DON'T WANT THEM?

Cookies are IT files which are stored on the hard drive of your computer to record your browsing habits. Cookies simplify browsing by recording your log in details so that you don’t have to fill them out on each visit for example. Furthermore, they allow us to offer you a more personalised browsing experience on our site with offers that are adapted to your preferences and habits. You can delete and refuse the use of cookies at any time by changing the settings of your Internet browser.